Terms and conditions

1. Who we are

Grocli is a trading name of CompleteTech (Pty) Ltd, a private company registered in South Africa ("we", "us").

• Email: easy@grocli.co.za
• WhatsApp: 083 324 1624

By creating an account or using Grocli, you agree to these terms.

2. What we do

We create meal plans and shopping lists based on the information and photos you give us, and show them in your account. We do not sell groceries, place orders or deliver. You buy your groceries yourself from the stores you choose.

3. A planning aid, not medical advice

• Plans are a planning aid. Always read labels if you have an allergy, and check dates and quantities on food you already have.
• Calorie counts and diet options (such as keto, Banting or carnivore) are general estimates, not medical or dietary advice. If you have a health condition or are pregnant, speak to a doctor or registered dietitian before changing your diet.
• We can only plan around the allergies and needs you tell us about.

4. Prices and stores

Prices on your plan are checked by hand or estimated, and stores change prices often, so totals are a guide only. Please confirm prices in the store's app before you buy. We are not affiliated with Checkers, Pick n Pay, SPAR or any other store, and we don't guarantee savings.

5. Free trial

New customers get a free 3-day trial, which includes a 3-day meal plan and shopping list. No payment details are needed, and nothing is charged automatically when the trial ends.

6. Paid plans and payment

• Weekly: R39 per week
• Monthly: R129 per month
• Annual: R1 290 per year
• Plans are paid in advance by EFT, using your email address as the reference.
• Your paid plan starts once your payment shows in our account. We don't debit you automatically.
• We may change prices with at least 14 days' notice. Changes don't affect a period you've already paid for.

7. Cancelling and refunds

• You can cancel at any time by WhatsApp or email. As we don't debit you, simply not paying again also ends your plan.
• Weekly and monthly plans: no refund for the current week or month once your plan for it has been delivered.
• Annual plans: if you cancel, we refund the unused full months, worked out at the monthly price, less any months already delivered.
• This doesn't limit any rights you have under the Consumer Protection Act.

8. Referral offer

• When a friend signs up with your link and starts a paid plan, you both get a free week.
• A free week is added to your account once your friend's first payment shows. It has no cash value and can't be exchanged.
• Your friend must be a new customer and sign up using your link. Self-referrals don't count.
• We may change or end the referral offer at any time. Free weeks already earned will still be honoured.

9. Your account and your information

• Keep your login details private. You're responsible for activity on your account.
• Please photograph food only, with no faces or personal documents. You confirm you're allowed to share the photos you upload.
• We handle your personal information as described in our privacy policy.

10. Our content

Your plans, recipes and the Grocli website are ours. You may use them for your own household, but please don't copy, resell or publish them.

11. Liability

We take care in preparing your plans, but to the extent the law allows, we are not liable for loss or harm arising from your use of a plan, including allergic reactions to products you buy, price differences, or stock not being available. Nothing in these terms limits liability that can't be limited by law, including under the Consumer Protection Act.

12. Changes to these terms

We may update these terms from time to time. We'll show the new date at the top and tell you about important changes by email or in your account.

13. Law and contact

These terms are governed by the laws of the Republic of South Africa. Questions or complaints? Email easy@grocli.co.za or WhatsApp 083 324 1624, and we'll try to resolve it quickly.